Frequently Asked Questions

  • General questions about the hostel
  • Questions about facilities and amenities
  • Questions about services
  • Questions about the surrounding area

General questions about the hostel

What is Kintetsu Friendly Hostel like?
Kintetsu Friendly Hostel provides affordable lodging (no meals) with a friendly welcome for international guests. You can book a bed in a dormitory room to share with other guests or an entire 4-bed room to share only with your family when traveling together.
The hostel is housed in a new building that will be opened in Autumn 2016, located in Tennoji Park in an urban setting.
What does "Kintetsu" in the name mean?
Kintetsu is the name of the largest private railroad company in Japan, whose rail network stretches from the Kansai Area to the Chubu Area. As indicated by the name, the hostel is run by the Kintetsu Group.
Using Kintetsu trains, you can go to Namba, Nippombashi, Nara, Kyoto, Nagoya as well as the Ise-Shima area, where the 42nd G7 summit was held. Take a convenient ride on the Kintetsu trains.
I am unfamiliar with the transportation system. How can I get to the hostel?
Kintetsu Friendly Hostel is conveniently located in Tennoji Park, which is directly connected by an underground mall to a transportation hub with several stations including Tennoji Station on the JR Line, Tennoji Station on the Osaka Subway Line, and Osaka-Abenobashi Station on the Kintetsu Line. Get off at one of these stations and walk toward Tennoji Park (Ten-Shiba).
For access from the stations to Tennoji Park, please click here:
What is a dormitory?
A dormitory is a room with bunk beds that guests share with other guests from various countries. You can book a bed in a dormitory. Each bed has curtains for privacy.
Do you accept Japanese guests?
Of course, Japanese guests are also welcome. We ask all our guests to understand what a hostel is like so that they can enjoy staying here.
What languages do your staff speak?
The hostel staff speak Japanese and English.
Can I stay at the hostel even if I speak neither Japanese nor English?
There is no problem at all. We understand our guests speak many different languages and we can communicate by gestures.

Questions about facilities and amenities

Do your rooms have air conditioners?
Yes, the hostel building and all the rooms are air-conditioned.
What facilities are available for shared use?
Guests share showers, toilets, a kitchen and a living room. A refrigerator and a microwave are available in the kitchen for guest use.
Are there any security lockers?
Each bed is equipped with a safety box. Guests are responsible for their own belongings.
Is smoking allowed in the hostel building?
Smoking is prohibited throughout the hostel building. Please use the designated smoking area located in Tennoji Park (Ten-Shiba).
Can I charge my mobile phone and computer in the hostel?
Yes. Each bed is equipped with a power outlet. Please bring your own charger and adapter.
Do you have parking space for cars and bikes?
There is no parking at the hostel. Please use the pay parking lot of Tennoji Park or one nearby.
Is the hostel barrier-free?
Yes. The hostel is adapted to disabled persons and has an elevator too.

Questions about services

Do you provide meals?
We offer a complimentary breakfast of fresh-from-the-bakery bread and juice in the hostel building. There is a convenience store near the building. Hand towels (200 yen each) and toothbrush & toothpaste sets (100 yen each) can also be purchased at the front desk. There are various eating establishments and convenience stores in Tennoji Park and the surrounding area. Guests can also cook in the shared kitchen and eat in the communication space.
What amenities are provided for free?
Soap, shampoo and hair dryers are provided for free use. (Other amenities including towels, toothbrushes and razors are not provided. Please bring your own if you need them.)
What amenities are provided for a charge?
There is a convenience store diagonally across from the hostel that sells a wide variety of amenity items such as towels and toothbrushes.
Do you offer luggage storage?
You can leave your luggage at the hostel before check-in and after check-out on the same day of check-in/out. Please consult with the front desk about this.
Can I ship packages to the hostel in advance of my stay?
You can ship packages to the hostel. Please make sure to write the check-in date and the name of the guest on the packages. We may refuse packages if the recipient is not named.
Is there a curfew?
We have no curfew. Our guests may exit and enter the building by unlocking the doors late at night. However, the front desk is closed from midnight to 7 a.m. Please check in by 11 p.m.
Can children stay at the hostel?

Please refer to our child policy, which is provided in our listing.

* Only the lower bunk can be shared with up to one child.
* The hostel may refuse accommodation to guests unable to provide proof of age of their accompanied child (e.g. passport).

[Private room] (4-bed room)
 Under 6 years old6–17 years oldOver 18 years old
Accompanied by an adult aged 18 or over
Sleep in the same bed as the parent, etc. (No additional fee charged)××
[Dormitory] (4-bed or 8-bed room)
 Under 6 years old6–17 years oldOver 18 years old
Accompanied by an adult aged 18 or over×
Sleep in the same bed as the parent, etc. (No additional fee charged)×××
Do you offer special rates for children?
Sorry, we do not offer special rates for children.
Is there internet access?
We have free Wi-Fi available throughout the hostel.
Do you have laundry facilities?
There are washing machines and dryers available for a charge in the communal space on the first floor.
What time is check-in and check-out?
Check-in time is from 3:00 p.m. to 11:00 p.m. Check-out time is 11:00 a.m.
Do you accept credit cards?
Yes, we accept VISA, MasterCard, JCB, Amex, DC, and China UnionPay.
Do you have a cancellation policy?
Our cancellation policy is as follows:

Notice given before the day of arrival
Cancellation fee is 50% of the cost of the stay.

Notice given on the day of arrival
Cancellation fee is 80% of the cost of the stay.

Cancellation without notice
Cancellation fee is 100% of the cost of the stay.
How are beds assigned to guests?
We assign beds at our discretion. If you have any request, please let us know when you make a booking. We will address your request as much as possible.
Can I rent an entire room for a group with my friends?
Yes, you can book a room exclusively for your group.
Do you have computers available for guest use?
Sorry, we do not have computers available for guests.

Questions about the surrounding area

What can we do in Tennoji Park, in which the hostel is located?
Tennoji Park is an extensive urban park covering an area of 280,000 m², in which are a zoo and a museum. Its admission-free lawn area spreads out in front of the hostel. There are also various eating establishments in the park and a convenience store right in front of the hostel.
Are there sightseeing spots in the surrounding area?
There are a zoo and a museum in Tennoji Park, where the hostel is located. Also nearby is ABENO HARUKAS, the tallest building in Japan. Its 300-meter high observatory offers spectacular views. You can also walk to the Tsutenkaku Tower, SpaWorld, and Shitennoji Temple from the hostel. Osaka Castle, Universal Studios Japan, and Osaka Aquarium Kaiyukan are easily accessible by train.
I want to know about ABENO HARUKAS.
For information about ABENO HARUKAS, please visit the official website (available in Japanese, English, Chinese, and Korean)